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How to Deal with Negative Comments and People Who Sip on Haterade 24/7

 

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by David Garland in David's Blog

You are frolicking around. The sun is shining. Birds chirping.

And then you check your blog/website/Facebook/web show comments/YouTube and someone says something like this:

“You are a huge loser and you shouldn’t be alive. Eat monkey poop and die.”

Damn. Here is the thing, having a hater (or two) is actually a good thing. I mean if someone cares that much that they HAVE to post something about you…you are doing SOMETHING right. But, how the heck do you deal with folks that woke up and drank some haterade (the negabots)?

I’ve got some quick surefire strategies in today’s DSG TV vid. Just click-click-clickity to watch below (and the difference between negabots and legitimate concerns…very important).

Let me know in the comments section – how do you deal with the occasional hater?

I use RISE partner LeadPlayer for DSG TV which helps me build my list with video check ’em out here

P.S. – The Talk To The Top 2012 is coming up in a week! Did you nab your virtual seat? Details right here.

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  • Love your positive attitude David, responding to haters negatively doesn’t make you feel any better. 1 time I got a remark from someone who insulted my ideas, my picture and everything, and this was by some anonymous, faceless guy, and, trying to be tough, I sent him a huge rant that I felt good while writing it,

    But once I sent it, felt like a tool, and realized I had just sunk to his level, and vowed never to do that again lol

    Love your stuff David!

    • David Siteman Garland

      Haha and that is where the term “don’t feed the trolls” came from. Sometimes it is good to let off steam and write one of those emails, but then delete the heck out of it 🙂

  • Stephen Lahey

    Excellent advice – so important to treat these two types of people differently. P.S. Would you consider changing the intro from “DSG TV” to a 1990’s rap style lead-in like “You down with DSG?! Yeah, you know me!!” (repeat). 🙂

    • David Siteman Garland

      I will indeed consider that…maybe haha

  • I have the same attitude as you when it comes to the “negabot” people. If you ignore them they’ll go away.

    • David Siteman Garland

      Exactly

  • Great Advice! Move on! That is what I do also. Usually these people want a reaction out of you, and when youa re busy making things happen, you don’t have precious time to waste on a reaction that will only lead to aggrivation. Keep it moving. If you are good and passionate about what you do, the amount of supporters you meet will far surpass the haters.

    • David Siteman Garland

      EXACTLY

  • I usually just throw on 99 problems by jay-z and then think about how they found me and why there is hate/ If they are trolls you want to keep making them hate since you know your doing something right. For the legit hate i try to set up a skype session or email exchange as part of the customer development portion of a business

    • David Siteman Garland

      Two great strategies.

  • both situations happen ALL THE TIME!!!!! Being able to recognize and HANDLE both is super important. There are always going to be people that go ballistic when you don’t get back to them right away. I found the best solution for the negative, is to SET EXPECTATIONS. Don’t promise the world and then not be able to deliver. Negative will still happen when you do this, but you decrease the negative by quite a bit when you take a preventative approach!
    Awesome article/video David. As usual~
    C

    • David Siteman Garland

      Totally agree Casey re: setting expectations. Very important. Example: When selling a product, being explicit that that does not include 24/7 access to you 🙂

  • Totally agree – If you start getting negative comments, it’s a good thing! Not everyone is going to like you. Have you run into “creeper-bots”? I have been starting to get people asking me where I live and if I have a boyfriend. Creepy! Also, I am a fan of your wardrobe, lol. You dress so nicely!

    • David Siteman Garland

      Hah thanks. I think sweater by Burberry? LOL.

  • Wow…all of that sounds oddly familiar, David! 😉

    I agree you should do whatever you can to keep from escalating things. But avoiding conflict is rarely the best option, either. It’s only a temporary fix.

    A really quick and easy way to decide what to do in these situations (and you were saying this…without actually saying it) is to determine whether you value the relationship (either maintaining, creating or reconciling it) with that person.

    If you do value the relationship- you try to resolve or manage the conflict and save it. If not- then simply tell that person that although you appreciate their participation, you feel it’s best to sever/end the interactions (people can argue with your opinions/stance, but it’s not so easy to argue about how someone else FEELS). To most people, passively blocking or ignoring them is usually seen as an escalation of the dispute, not a definitive end to one.

    • David Siteman Garland

      Interesting, it depends on a lot of factors meaning to dispute vs not dispute. But, the cool thing about your own site = your rules. Whatever you do, goes 🙂

  • Darlene Hildebrandt

    I haven’t had anything like that but recently I’ve had a few comments from people that opposed my view of what my article was about. I had one guy arguing so hard like he was trying to convince me to do it his way. I wasn’t going to switch and I added a comment back to him that said originally “I don’t care to argue” and went on to say if what he’s doing is working then keep doing it. Then I changed it to “I don’t WANT to argue” and he picked up on that and replied something about the “culture of my blog” blah blah blah and that he wouldn’t “bother” me again.

    I replied to it only for the benefit of other readers and said that I just meant exactly what I said. I have one opinion which I wrote about. He has another way of doing things which he commented. I said great let’s both keep doing it our way and continue and anyone else reading that’s on the fence about it now has two viewpoints to educate themselves in the decision making process.

    I haven’t heard back from him.

    • David Siteman Garland

      Best part about having your own site? Your site = your rules. You can argue, delete, etc. all up to you.

  • Irene

    Hi David,
    I really like your interviews from informational point of view. But from emotional side, it looks like you push yourself to be all exited and energetic to the point when it looks a little unnatural. I think it might help your business a lot if you just let yourself be truly yourself, so people will like and trust you better and also enjoy your videos more.

    • David Siteman Garland

      Hi Irene-

      #1: Not sure if this is a “test” considering it is a negative comment from an anonymous account under a video about negativity 🙂

      #2: In terms of on camera, that is exactly what I’m like in real life.

      #3: And my style is definitely not for everyone, so if it isn’t a fit for you, no worries at all. Plenty of other stuff to check out 🙂

  • Hey David,

    Pretty classy explanation. Best wishes for your online event.

    Stanley

  • cc

    love your energy David… Your passion always shows. You give us so much valuable and useful information. Your true fans love you just the way you are… Keep up the good work 🙂 as for the negativity… I agree with you… “Block em”, lol… i rarely have problems with anyone, but when i do, i never engage or entertain it. Some people are happy being miserable.

    • David Siteman Garland

      Boom, thanks!

 

GET MY FREE CHEAT SHEET

These are the EXACT same steps I used to go from $0 to over $1,000,000 in online course sales in less than 24 months (and used by over 2,500+ of my students)

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100% privacy guaranteed, no messin' around!